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  • ACT Fibernet Partners with Aprecomm.ai to Elevate Customer Experience

    Published on February 21, 2024

     Bengaluru : ACT Fibernet (Atria Convergence Technologies Ltd.), India’s largest fiber-focused wired broadband ISP (Internet Service Provider), today announced its move to onboard innovative technology to remotely optimize its residential Wi-Fi connections through a partnership with Aprecomm.ai. This A.I. technology will help ACT Fibernet better understand the in home Wi-fi  experience, thus enabling interventions and optimisations that improve in home wi-fi performance for customers and bring down the customer issue resolution time and for its two million plus connected households.

    Aprecomm’s AI Engine allows ACT to convert its household connections to A.I.-enabled Smart WiFi access points. The technology offers proactive monitoring and measuring of the Wireless Experience of the connected devices and provides real-time insights to improve the reliability and performance of the network.

    Pramod Gummaraj, CEO of Aprecomm, said, “Thrilled to collaborate with ACT and introduce cutting-edge technology into their network, resulting in a significant decrease in customer support handling time and a remarkable enhancement in the customer experience. Aprecomm will be bringing more innovation towards Network in the upcoming months.”

    Speaking on the development, Dr. Sarath Kumar, CTO, ACT Fibernet, said, “We have tested this technology in our labs and are excited by its prospects. We look forward to integrate Aprecomm’s cutting-edge technology into our network to help provide visibility and analytics of wi-fi performance. We are confident that this will enhance our customer experience immensely. This partnership signifies our commitment to providing top-notch services and staying ahead in the industry.”

    “With Aprecomm’s vendor-agnostic technology, ACT can now manage and monitor CPEs through a unified interface, ensuring an assured internet experience for their customers” said Guharajan Sivakumar, CTO of Aprecomm.

    The measurable improvements offered by the integration between ACT and Aprecomm also lead to lower maintenance costs and improved customer satisfaction for one of the country’s fastest-growing ISPs.


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