Gurgaon :  Customer satisfaction and experience are the buzzwords in today’s technology-focused society. However, to cater to the customers and their needs, contact centers and enterprises heavily rely on technological tools. These tools help them in answering challenges presented to them by a dynamic and demanding customer base who yearn for better service delivery and quick turnaround time.

CIM solutions like AMEYO tried to gauge and respond to this requirement from the end users and stepped forth with yet another innovation, known as the Voicelog Archiver. It  has been designed specially to manage all the Voice Logs. Since, voice logs play an integral role in elevating customer satisfaction as well as quality monitoring, management of the same becomes of paramount importance.

Sachin Bhatia, VP, Drishti-Soft Solutions, opines, “In the advancing multimedia communication age, we heavily rely on customers for the smooth operation of businesses. In order to appease them and also ensure quality maintenance, call centres depend on technology equipment. One such device is the Voice Log which has the capability to record calls. Since, contact centres interact with huge customers day in and day out, the need to manage and archive the voice logs has risen. To respond to this requirement, AMEYO has come up with the Voicelog Archiver, a complete Customer Interaction Management tool (CIM) which has the ability to handle voice logs efficiently”

Voicelog Archiver provides improved performance for any business. It has the ability to manage voice logs and archive them to remote servers and also empower the user interface to monitor applications. In addition to this, the feature also allows the scheduling of voice log and fetching them after office hours. With the voice log archiver, one can monitor the disk space at the archive server which prompts email notifications when there is insufficient space. It fetches records by applying filter on a range of fields which includes Date, Campaign, Agent, Custom ID, Customer phone number, queue, lead etc. With a voicelog archiver, an agent can download multiple recordings which are in mp3 format and play them accordingly.