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Cisco Launches First Global Hybrid Work Index: Key Findings Reveal Hybrid Work is Powered by Mobile and AI, Talent Sits Everywhere

Bengaluru– Cisco (NASDAQ: CSCO) today unveiled its first Hybrid Work Index (HWI) based on millions of aggregated and anonymous customer datapoints. The Index, which will be updated quarterly, examines how people’s habits and technology interactions have permanently reshaped work a year and a half into the COVID-19 pandemic. Findings show hybrid workers expect greater flexibility, accessibility and security, while businesses grapple with meeting these increased technology demands.

“We’re truly at a unique time, with the ability to redefine work,” said Chuck Robbins, Chair and CEO, Cisco. “All employees around the world want a workplace that enables them to do their best, and it is our responsibility as business leaders to learn how best to support and enable our employees, however and wherever they work.”

Cisco has the unique ability to glean insights from a wide range of tools enabling hybrid work across networks, endpoints and applications from millions of customers globally. This set of anonymized and aggregated data combined with customer surveys provide the unique insights powering the HWI. Several key themes have emerged from the HWI that can help business leaders understand the approach they need to take to make hybrid work a long-term success:

Key findings for HR and People Leaders

Key findings for Technology Leaders

Cisco’s Global Hybrid Work Index is the only report of its kind, looking across people, technology and business to identify emerging global work trends. It derives insights from millions of aggregated and anonymized customer data points from Cisco’s collaboration (Webex), networking (Meraki), internet visibility (ThousandEyes) and security (Talos, Duo, Umbrella) platforms. Third-party research surveying over 39,000 respondents across 34 countries, including CIOs, IT decision makers and employees, supplements the research alongside Cisco’s own employee data.

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