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  • CSMIA’s Pranaam Services is dedicated to Senior Citizen and Children travellers

    Published on August 5, 2021

    Mumbai: Chhatrapati Shivaji Maharaj International Airport’s (CSMIA) Pranaam services focuses on redefining airport hospitality for travellers with genuine care and a seamless travel experience. In light of the aviation sector reviving and passenger travel seeing an upward trend, our senior citizens and unaccompanied minors are eager to embark on their journey without the stress of travel. The enhanced service that have been introduced assists elderly passengers and young minors in a guided sequence while strictly adhering to safety and hygienic protocols. 

    Since its inception, the Pranaam service was designed to guide and manage the passengers transiting through T2 to make them feel secure and travel stress-free. During these challenging times, Pranaam Services has seen over 15000 passengers availing of the service from April 2021 – July 2021, of which over 500 senior citizens have opted for the service. Besides, approximately 33% of first-time passengers have availed of the service during the same period. With the growing number of passengers availing the Pranaam services during these turbulent times, the need to introduce the bespoke service to senior citizens and kids unaccompanied by minors will provide a seamless transit experience as the Pranaam Services has been designed in the spirit of Atithi Devo Bhava – Guest is equivalent to God.

    Through this service, the senior citizens and children unaccompanied by their parents can assist all the facilities under Pranaam, including the personalized meet and assist services, dedicated porter for check-in baggage, assistance with the hand baggage, Immigration guidance process, amongst others. Besides, elderly citizens and kids can also have easy access to the Adani Lounge to enjoy healthy and delicious cuisine , arranging a personal shopper to aid the passengers with shopping at the retail stores and experience the magnitude of the airport while they wait for their flight. The services of Pranaam are curated with the essence of Indian culture that depicts warmth and care.  

    The Pranaam service at CSMIA lends a hand of confidence to every passenger by a team of handpicked and trained passionate service professionals. The wholesome experience assures the passengers that they will be taken care of when the destination is via Terminal 2 of CSMIA. Moreover, the hand-selected bouquet of Meet and Assist services by CSMIA has set a new benchmark in the airport industry that has been appreciated and won several prestigious Service Excellence Awards nationally and internationally. CSMIA continues to work towards creating a seamless passengers experience and creating cherished travel memories.