Haryana : DQN Corporation and Drishti are organizing a specialized workshop on strategies to transform customer experience. Scheduled on 19th November 2010 at Ho Chi Minh City, Vietnam; the workshop would tackle the ever- reverberating question of what businesses are doing to deliver highest quality customer experience. 

Latest research shows that while 92 percent of C-level executives believe that customer service is the key to brand identity, only 20 percent of CEOs have succeeded in making it largely strategic. The free of charge workshop would give an opportunity to the attendees to obtain more such new market research data, participate in live interactive polling and hear customer case studies on what leading enterprises are doing to transform the customer experience. 

With the medium of this workshop, current industry topics would be addressed such as strategies to reduce customer frustration and wait time via innovative call queuing, creating an intelligent friendly “customer front door” to your business, leveraging proactive communication strategies, bringing every department together to serve the customer from throughout the enterprise and using multi-channels to communicate as customers prefer, such as phone, Web and e-mail.