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  • Equitas Small Finance Bank Limited launches Video KYC Account

    Published on July 3, 2020

    Mumbai: Equitas Small Finance Bank Limited (the “Bank”), the largest small finance bank (“SFB“) in India in terms of number of banking outlets as of March 31, 2019 (Source: CRISIL report), becomes one of the leading banks in the country to launch video KYC account.

    This is a web application designed to conduct a remote verification process through a video call. The video call has to be triggered from the Relationship Executive’s domain and the recording for the video call will be stored as well. The customer has to submit their Aadhaar and pan details on the video call for bank to verify.

    The Bank has revamped its mobile bank app to deliver most of the services over the app itself.  Further work is on to roll in remaining services also over the app.  With this, any person anywhere in the country can open a savings account with Equitas Small Finance Bank, complete the full KYC through video with the Bank employee and start enjoying the benefit of high quality Do It Yourself (DIY) service as well as the better interest rates offered by Equitas on its Savings Account balances.

    Mr. Murali Vaidyanathan, President & Country Head – Branch Banking, Liabilities, Product & Wealth, Equitas Small Finance Bank Limited, said, “Equitas SFB has always provided a better experience for its customers. Today, Equitas SFB is bringing in a new digital banking experience to its customers, the new video KYC account is a step forward towards our vision. This will ensure contact less, no branch visit and hassle free account opening and transactions for customers.”

    The Video KYC Process:

    • Customer receives SMS
    • Fills form before VKYC
    • Customer starts or schedules
    • Agent panel is able to see & interact with the customer video & customer’s location.
    • Random questions are asked from the customer to check liveliness of the person
    • Customer’s Aadhaar details are confirmed during the Video call with previously submitted documents while opening the selfe account
    • Wet signature is collected from the user by asking the user to switch the camera from front to rear and signing on a white paper
    • Customers are asked to submit the PAN card through the rear camera. The process can be extended to additional images to be collected if required
    • In real time, text is extracted from the PAN Card.
    • Facial recognition is done on the image captured during the video call with the image as per the document in banking records.
    • Agent/Maker gives a final verdict depending on the individual activities.
    • Customer is also asked for a debit card / cheque book confirmation for issuance request to be taken on the same video call. Communication address is also verified on the video call
    • The checker(s) can access this transaction by logging in their panel which will list all the available transactions.
    • Checker & Reviewer is able to see all the documents including the video recording & captured data in both textual & visual format (also in PDF format)
    • In addition to checker, Concurrent audit of the whole process is completed & application moves forward for the customer.
    • Rejection can be turned into a retry SMS with reason for rejection.

    Requirements for Video KYC

    • Aadhaar details and PAN Card
    • Uninterrupted data connectivity
    • Ample light & a clear background
    • Clear view of the customer’s face
    • Smart phone with GPS
    • Compatible browser
    • Pen & White paper for Signature

    Equitas Small Finance Bank Limited is the largest SFB in India in terms of number of banking outlets, and the second largest SFB in India in terms of assets under management and total deposits in Fiscal 2019. (Source: CRISIL report). As of September 30, 2019, its distribution channels comprised 853 Banking Outlets and 322 ATMs across 15 states and union territories in India. Its focus customer segments include individuals with limited access to formal financing channels on account of their informal, variable and cash-based income profile. It offers a range of financial products and services that address the specific requirements of these customer segments by taking into account their income profile, nature of business and type of security available. Its asset products are suited to a range of customers with varying profiles. These include provision of small business loans comprising loan against property, housing loans, and agriculture loans to micro-entrepreneurs, microfinance to joint liability groups predominantly comprising women, used and new commercial vehicle loans to drivers and micro-entrepreneurs typically engaged in logistics, MSE loans to proprietorships, and corporate loans. On the liability side, its target customers comprise mass and mass-affluent individuals to whom the Bank offers current accounts, salary accounts, savings accounts, and a variety of deposit accounts. In addition, it also provides non-credit offerings comprising ATM-cum-debit cards, third party insurance, mutual fund products, and issuance of FASTags.


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