Gurgaon :   Fennec Technologies is a UK based BPO, aiming to provide their customers with creative and practical solutions for their business needs. In order to suffice the clients with outstanding services and enhance their satisfaction level, Fennec Technologies preferred to go with AMEYO, the flagship CIM solution from Drishti.

Fennec technologies provide a friendly approach with professional, cost effective solutions to many businesses facing problems today through a number of diverse, telemarketing, web marketing and back office services to all industry sectors. Their offerings are in line with standard International contact center and telephone marketing bureau services in either business-to-business or business-to-consumer environment. So that they could carry out these operations smoothly, Synowledge was in the search of a technology that was easily scalable and customizable according to their business needs.

Mr. Vijay Sulake, Business Head – BPO Operations, Fennec Technologies opines, “At Fennec Technologies, it has been our constant endeavour to provide our customers with the best offerings and services for their business needs. We cater to the needs of our clients from enterprises as well as private sectors with a benevolent touch to meet and fulfill their requirements. So that we could continue to serve our clients with quality deliveries, we were in the search of a solution that is robust and scalable. AMEYO best suited the need by enabling us to configure our reports through its Reporting feature while the Voice Logger helped us limitlessly record the interaction between our agents and customers. With AMEYO, we have been able to execute our operations without any hassle and elevate customer satisfaction simultaneously.”

The Voice Logger feature of AMEYO, helped Fennec Technologies record conversations limitlessly as well as ensured data security. Besides this advantage, the Predictive Dialer assisted them in multiple campaign management and also boosted agent productivity by automating the outbound dialing process. Similarly, with the Reporting feature, they were empowered to easily fetch and garner reports, view real-time and historical data and also archive reports. Fennec Technologies have experienced a simplified business operation with AMEYO which also elevated their customer satisfaction level.