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  • Future Generali simplifies Motor Insurance claims with two new service offerings – Future Xpress and Future Xpress+

    Published on July 20, 2011

    Chennai: To simplify the process of a cumbersome, tiring and time consuming motor claim, Future Generali India Insurance Co Ltd has launched Future Xpress and Future Xpress+. The primary objective of Future Xpress and Future Xpress+ is to offer customers a more personalized service and enhanced touch points for smooth and speedy motor claims settlement.

    While Future Xpress+ is targeted for those who wish to get their loss assessed and claim finalized on the spot with an option to get their vehicle repaired at a workshop of their choice and convenience, Future Xpress is targeted for those who wish to get their vehicle repaired on priority, at lower costs teamed with personalized service from the Insurer,

    Speaking to media persons at a Press Conference in Chennai today, , KG Krishnamoorthy Rao, MD & CEO, Future Generali India Insurance Company said, “Earlier, claim segmentation on quantum of loss was not available and the survey request and documents verification was an elaborate and exhaustive process. It was mandatory to have the vehicle surveyed pre and post repairs, claim settlement typically happened post repairs and submission of relevant documents to the workshop or surveyor. Both the insurer and the insured had very little control on the entire process of confirming the liability post repairs.  Future Xpress and Future Xpress+ simplify the process through segregation of smaller claims that can be treated differently at multiple touch points. These seamless service offerings provide convenience, with significant savings in time and cost. “

    Salient features of Future Xpress and Future Xpress+ are as given below

    Future Xpress Future Xpress +
    Vehicle repaired on priority at lower cost Loss assessed, claim finalized on the spot
    Dedicated service engineer at identified garages Dedicated service engineers at the service branch
    The vehicle will be directed to the listed garage Take the vehicle, with relevant documents to the nearest claims branch
    Inspection at garage, liability confirmed and repairs commenced on a priority basis Damage assessment conducted, liability amount offered on spot
    Customer will know his/her actual expenditure before repair starts Customer will have an option to get the vehicle repaired later at their preferred convenient time
    Garage gets payment directly from the insurer on delivery of repaired vehicle Amount directly credited to the customer’s account via NEFT
    Relatively lower outgo for the Insured as he/she will enjoy discounted rates Customer gets claim amount in advance
    Greater Transparency & Accountability Spot Settlement of Claim
    Initial survey/assessment time will be reduced Claim will be processed at one instant


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