Bengaluru: In partnership with Meta, the Government of Tamil Nadu today launched ‘Namma Arasu’, a unified WhatsApp chatbot that brings 51 essential citizen services to residents across the state. Unveiled at UmagineTN 2026, the launch marks a significant milestone in the state’s journey towards simplified, people-centric digital governance.
Available in Tamil and English, the WhatsApp chatbot can be accessed on +91 7845 252525 – and integrates essential services into a single platform, making public service delivery faster, simpler, more inclusive, and accessible. Built with an intent-based search capability, residents can access a range of services across government departments, including certificate downloads; tax and utility bill payments; welfare schemes; transport-related services; property registration; agricultural information; ration card services; temple donations; grievance filing and tracking; tourism bookings; and more. The chatbot has been developed under the leadership of the Tamil Nadu e-Governance Agency (TNeGA) as part of the state’s ongoing efforts to strengthen digital public service delivery.
Arun Srinivas, Managing Director and Country Head, Meta (India), said, “We’re proud to partner with the Government of Tamil Nadu on Namma Arasu, transforming WhatsApp into a unified gateway for essential public services. By connecting citizens to government services in real time, this initiative delivers real-time access to high-demand services like tax and bill payments, certificate downloads, eliminating complexity and bringing government support directly into citizens’ daily lives. Namma Arasu sets a new benchmark for scalable, inclusive digital governance, empowering citizens across Tamil Nadu.”
Tamil Nadu’s Namma Arasu joins the growing network of state-led WhatsApp chatbots transforming citizen access to government services. As the chatbot expands in subsequent phases, it is expected to onboard additional services across departments, further simplifying citizen interactions with the government and strengthening last-mile service delivery across the state making access faster, simpler, and more convenient, and demonstrating a growing trend of digital governance at scale across India.
