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  • Haptik Earns #5 Spot on G2’s 2022 Best Software Awards for the Best Analytics & AI Category

    Published on February 11, 2022

    Jio Haptik Technologies Limited, one of the world’s largest conversational AI companies and a subsidiary of Reliance Jio Platforms, today announced it has been named to G2’s 2022 Best Software Awards, placing #5 on the Best Analytics & AI Products list and #23 in Best India Sellers. Operating a software marketplace used by more than 60 million software buyers annually, G2 is the definitive online destination to discover, review and manage the technology that businesses need to reach their potential. Its annual Best Software List ranks the world’s best software companies and products based on authentic, timely reviews from real users.

    This is Haptik’s first time appearing on one of G2’s Best Software lists, earning its place this year thanks to their Enterprise CX Platform. Driving the world’s transition to AI-Powered conversations, Haptik helps businesses build powerful Intelligent Virtual Assistants to amplify engagement, increase conversions and offer delightful support to their customers.

    With business value and reputation now being defined by customer experience, Haptik’s Enterprise CX platform is emerging as a key differentiator that businesses are looking to invest in. Haptik has witnessed  130% quarter-on-quarter growth across all key metrics and is now officially doing business in 8 countries: India, USA, UK, Singapore, Indonesia, Australia, South Africa, UK, making Haptik the #1 Conversational AI Partners for AI-driven connected experiences.

    Aakrit Vaish, CEO & Co-founder at Haptik, noted, “AI-powered conversations are continuing to transform the way businesses approach customer journeys, from acquisition to commerce to customer support. Valuable integrations, a self-serve CX platform, new feature additions, and continuous innovation to deliver the highest quality of virtual assistants have helped us in providing real business impact for our customers. We’ve been making big strides over the last year towards delivering on our mission of helping brands provide elevated customer experiences with AI-powered conversations and it gives us immense pleasure to see that dedication and focus reflected in both our customer feedback and this recognition by G2.”

    “As we continue to accelerate rapid growth, our online marketplace boasts 100,000+ software and services companies in 2,000+ categories and over 1.5 million trusted user reviews. Simply put, G2 is where you go for software,” said Godard Abel, co-founder and CEO, G2. “Our annual Best Software List aims to guide buyers on their purchasing decisions, knowing they can trust in the credibility and objectivity of our scoring algorithms. We applaud those companies named to our  2022 list, as they’ve earned the satisfaction among their customers as well as an impressive market presence.”

    The top 100 software sellers are ranked based on a combination of Satisfaction and Market Presence scores for each seller, and the top 100 products are ranked based on reviews across all categories they are a part of. To be included in one of G2’s Software Sellers or Software Products “Best Of” lists, a software seller or product must receive at least 50 approved and published reviews during the 2021 calendar year. Scores reflect only data from reviews submitted during this evaluation period.


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