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  • Jet Airways introduces a staggered penalty framework on its domestic network

    Published on February 7, 2019

    Mumbai : Jet Airways, India’s premier, full-service international airline, today introduced a dynamic, guest-friendly, tiered framework that will reward its domestic guests with substantially lower penalties in exchange for advanced intimation for changes in their bookings including cancellations, changes as well as refunds.

    As part of the new policy, charges for various changes including those for flight, date, sector, booking class, cabin etc. and refund penalties for ticket cancellations at least 7 days prior to the date of travel will attract lower penalties compared to those who undertake booking changes within 7 days. The dynamic penalties will reward guests who plan in advance with substantial savings.

    The new, industry-first policy, effective tomorrow – 7th February, 2019, reinforces Jet Airways’ Guest First philosophy. The tiered approach is yet another step in Jet Airways’ continuous endeavour to enhance convenience and choice for its guests. In the recent past, the airline has unveiled several such guest friendly initiatives including JetUpgrade, Preferred Seat Select and JetAdvance.

    Commenting on the development, Raj Sivakumar, Senior Vice-President – Worldwide Sales & Distribution, Jet Airways, said, “The new industry first, guest-friendly penalty framework is another innovative initiative from the airline. The tiered policy is a carefully crafted endeavour that allows our guests the opportunity to amend their domestic travel ahead of time offering additional value, choice and convenience.”

    Appended is the chart for further details:

    Cabin Brand RBD Within 7 days of Flight departure Beyond 7 days from Flight departure
    Change Fee Refund Fee Change Fee Refund Fee
    Premiere Flex C, J, Z FREE INR 3800 FREE INR 3800
    Classic I INR 2300 INR 4800 INR 2300 INR 4800
    Economy Flex Y, M, T, U, N, L INR 2300 INR 2800 INR 1500 INR 2000
    Classic Q, S, K INR 2800 INR 3800 INR 2000 INR 3000
    Saver H, V INR 3800 INR 4300 INR 3000 INR 3500
    Deal O, W INR 4300 INR 4600 INR 3500 INR 3800
    Lite B INR 4300 INR 4600 INR 3500 INR 3800