Hyderabad, India: — Route Mobile Limited (“Route Mobile”), a leading cloud communication platform service provider, has partnered with Billeasy E Solutions Private Limited (“Billeasy”), a Mumbai-based integration partner, to launch a unique ticketing experience for the L&T Metro Rail Hyderabad Ltd commuters. This initiative leverages Rich Communication Services (RCS) and Google Wallet services to enable commuters to easily book e-tickets, save them in Google Wallet, and access them across multiple channels. This innovative solution streamlines the metro ticketing process, providing commuters with more convenient and efficient journeys.
RCS messaging enables an interactive, conversational ticketing experience that replaces traditional SMS with advanced features like information cards, carousels, suggested replies, and app integrations. RCS allows commuters to book tickets directly from their default Android messaging app – Google Messages, eliminating the need to wait in long ticketing queues at stations or download additional apps.
To use this service, commuters need to simply scan the QR code and send a ‘Hi’ via RCS messaging on Google Messages to the official L&T Metro Rail Hyderabad’s handle. They are then guided to select their source, destination, and ticket type. They can complete the payment securely through options like UPI, with instant confirmation. Once booked, tickets are seamlessly stored in Google Wallet, making it easily accessible directly from their phone for a seamless travel experience.
This whole experience is native, without the need of downloading any new app and works within the Google Messages app.
Currently available for Android users, this service is future-proofed to support iOS when Apple brings RCS support to India, further enhancing convenience across the Hyderabad Metro network.
K.V.B. Reddy, MD & CEO, L&T Metro Rail Hyderabad Ltd, said, “The integration of RCS and Google Wallet marks a new turning point for digitizing public services in India. We’re proud that L&TMRHL is the first Metro service in India to launch these integrated services for our commuters. This upgrade reflects our dedication to enhancing the travel experience through innovative, accessible technology.”
Commenting on this innovative launch, Rajdipkumar Gupta, Managing Director & Group CEO, Route Mobile, said, “At Route Mobile, we are committed to leveraging cutting-edge technology to simplify and enhance everyday experiences. Our partnership with L&T Metro Rail Hyderabad and Billeasy to enable RCS-based ticketing marks a significant step in transforming urban commuting in India. By integrating secure, digital solutions that empower commuters, we’re not only modernizing the ticketing experience but also setting new standards for convenience and accessibility in public transport.”
Akash Patil, Founder & CEO, Billeasy, added, “We’re excited to help bring this pioneering innovation to L&T Hyderabad Metro commuters through RCS and Google Wallet. This integration allows passengers to easily book and store tickets right on their devices, reflecting our commitment to simplifying the commuter experience.”
