New Delhi : Newgen Software, a provider of Business Process Management (BPM), Enterprise Content Management (ECM) and Customer Communication Management (CCM) platforms, today announced that it has been positioned as a ‘Strong Performer’ in The Forrester Wave™: Digital Process Automation For Wide Deployments, Q1 2019, authored by Rob Koplowitz and John Rymer et al.

Speaking on the recognition, Mr. Diwakar Nigam, MD & Chairman, Newgen Software said, “Customers are looking for stronger process orchestration capabilities as well as low-code tools which enables them to develop and deploy multiple applications with agility. With our solutions leveraging BPM capabilities, we enable businesses accelerate their revenue growth, enhance customer experience and engagement. This recognition validates for us, our commitment to drive product innovation to facilitate digital transformation.”

According to the report, “Among the vendors in this DPA wide assessment, Newgen is best suited to handle the most complex, deep process workloads.”

The report further states that, “Newgen comes with a long background in process automation and offers extremely strong capabilities across all of the critical areas required to succeed there. Process orchestration, from structured to ad hoc case management, is underpinned with excellent document management support. With these capabilities, Newgen offers functionality to support most process automation use cases.”

Using a 30-criteria evaluation of digital process automation for wide deployment (DPA wide) providers, under three high-level categories, namely current offering, strategy and market presence, the research firm evaluated the 10 most significant vendors in the space.

Newgen was previously positioned as a leader in The Forrester Wave™: Cloud-Based Dynamic Case Management (DCM), Q1 2018.