Singapore : Retail Banker International, the leading global publication for retail banking with a strong focus on Asia, has announced the winners of its Retail Banker International Asia Trailblazer Awards.

In its fifth year, the Trailblazer Awards, organised by Timetric, continue to reflect critical banking standards across categories including service excellence, strategy excellence, product excellence, channel excellence and process excellence.

Ruben Kempeneer, APAC Regional Director for Timetric, says: “The prestigious Trailblazers are the only awards in the region that truly focus on innovation and identify those who deserve the unique ‘trailblazer’ honour, which in itself reflects success, inspirational effort and regional superiority. The Awards are getting bigger every year and the quality of submissions is becoming increasingly impressive.

“We have seen a marked rise in the number of smaller domestic banks that have come up with really innovative ideas, which is encouraging. This year, we saw the emergence of interesting initiatives across the channels, process, and service areas. This is a strong indicator of Asia’s retail banking market maturing and banks responding to changing customer needs by launching industry firsts to get ahead of the curve.”

Some new award categories were added to the RBI Asia Trailblazer Awards 2014 such as Channel Excellence in Innovative Service Delivery – ATMsand Channel Excellence in Internet Banking – Cross-border. These new awards reflect the latest trends in retail banking and highlight customer delivery initiatives that have established a strong foothold in the last year.

There were new additions made to the panel of judges as well, alongside a couple of veterans, to bring in fresh industry expertise and longstanding knowledge of Asia’s retail financial services industry. The judging panel was actively involved in the evaluation process guaranteeing the independence and transparency of the programme.

The 2014 Asia Trailblazer Awards were also accompanied by a day Summit that saw three key panel discussions initiating dialogue over current industry trends that are top-of-the-mind issues for bankers and other industry players. The panels saw participation from leading experts from across the region and institutions.

Retail Banker International Asia Trailblazer Awards 2014 Winners

– Service Excellence Awards:

Service Excellence in Customer Experience:

WINNER: STANDARD CHARTERED BANK, CHINA

Service Excellence in Mass Affluent Banking:

WINNER: CITIBANK, SINGAPORE

Highly commended: STANDARD CHARTERED BANK, SINGAPORE

 

Service Excellence in SME Banking:

WINNER: ALLIANCE BANK, MALAYSIA

Highly commended: UOB, SINGAPORE

Service Excellence in Service Innovation:

WINNER: RHB BANK, MALAYSIA

Highly commended: DBS BANK, SINGAPORE

– Product Excellence Awards:

Product Excellence in Credit Cards:

WINNER: RCBC BANKARD, PHILIPPINES

Highly commended: DBS BANK, SINGAPORE

Product Excellence in Debit Cards:

WINNER: DBS BANK, SINGAPORE

Highly commended: CB BANK, MYANMAR

Product Excellence in NFC and Contactless Payments:

WINNER: DBS BANK, SINGAPORE

Highly commended: CITI, PHILIPPINES

Product Excellence in P2P Payments:

WINNER: SIAM COMMERCIAL BANK, THAILAND

Highly commended: MAYBANK, SINGAPORE

Product Excellence in Payment Innovation:

WINNER: SECURITY BANK CORPORATION, PHILIPPINES

Highly commended: KHAN BANK, MONGOLIA

– Strategy Excellence Awards:

Strategy Excellence in Business Model Innovation:

WINNER: PHILIPPINE NATIONAL BANK, PHILIPPINES

Highly commended: ICICI BANK, INDIA

Strategy Excellence in Dynamic Third-Party Partnership:

WINNER: MAYBANK, MALAYSIA

Highly commended: INDUSIND BANK, INDIA

Strategy Excellence in Customer Centricity:

WINNER: ANZ, ASIA PACIFIC

Highly commended: STANDARD CHARTERED BANK, SINGAPORE

– Channel Excellence Awards:

Channel Excellence in Innovative Branch Offering:

WINNER: ICICI BANK, INDIA

Highly commended: CIMB NIAGA, INDONESIA

Channel Excellence in Innovative Service Delivery ATMs:

WINNER: DBS BANK, SINGAPORE

Highly commended: CITI, ASIA PACIFIC

Channel Excellence in Internet Banking Overall:

WINNER: CITI, PHILLIPINES

Highly commended: CIMB BANK, MALAYSIA

Channel Excellence in Internet Banking Cross-Border:

WINNER: DBS BANK, SINGAPORE

Channel Excellence in Mobile Banking Overall:

WINNER: TAISHIN BANK, TAIWAN

Highly commended: CIMB BANK, MALAYSIA

Channel Excellence in Mobile Banking Payments:

WINNER: UOB, SINGAPORE

Highly commended: SIAM COMMERCIAL BANK, THAILAND

Channel Excellence in Social Media Customer Relations and BrandEngagement:

WINNER: DBS BANK, SINGAPORE

Highly commended: MAYBANK, MALAYSIA

 

– Process Excellence Awards:

Process Excellence in Loan Origination:

WINNER: KRUNGSRI, THAILAND

Highly commended: PT. BANK MANDIRI (PERSERO) TBK, INDONESIA

Process Excellence in Collection and Debt Management:

WINNER: OCBC BANK, SINGAPORE

Highly commended: ICICI BANK, INDIA

Excellence in Core Banking Technology:

WINNER: NATIONAL DEVELOPMENT BANK, SRI LANKA

– Trailblazer of the Year 2014

Trailblazer of the Year 2014 (Institution): DBS BANK, Singapore

Source : ACN Newswire