San Francisco, United States: ServiceSource®, the service revenue performance company, today announced that Blue Coat Systems is now using the ServiceSource cloud-powered service in the Asia-Pacific region and experienced a 15 percentage point improvement in service revenue renewal rates over the nine month period since launching the service.

“ServiceSource has helped us increase our renewal rate for service contracts and streamline the overall process of managing renewals,” said Michael Hartmann, vice president, worldwide service sales, Blue Coat Systems. “ServiceSource has been a great fit for our requirements.”

Blue Coat has been a ServiceSource customer since 2006 and has experienced increased success in service renewals in the United States and Europe using the ServiceSource service revenue performance solution. Blue Coat wanted to try the same approach in the Asia-Pacific region. ServiceSource recommended an end-to-end solution, incorporating a suite of cloud applications and a specialized, pay-for-performance sales team to boost the number of service renewals in the Asia region.

“There is nothing more satisfying than helping a long-time partner like Blue Coat achieve stellar results,” said Mike Smerklo, chief executive officer of ServiceSource. “Using our cloud-powered services, including client reporting and business intelligence solutions, Blue Coat can more effectively manage its service business on a global basis.”