Bengaluru:  Tesco Business Services (TBS), the global services arm for Tesco worldwide, and one of the top 20 most admired shared services recognized by Shared Services & Outsourcing Network (SSON), has bagged 4 awards in various categories of SSON Impact Annual Awards Asia 2020. These awards include two Silvers for Change Management Impact & Automation Impact Categories, followed by two Bronze in the Best Shared Services Team & Customer Centricity Impact. Furthermore, Tesco Business Services has also received an honorary mention in the Process Improvement & Value Creation Impact Award.

Against the backdrop of the pandemic, high-performance and high-value service delivery have taken the center stage to strengthen business agility and sustainability. Therefore, SSON has emphasised driving knowledge management, leveraging augmented intelligence, and cultivating a service-oriented workforce in the changeover towards an integrated business services model. Each year, SSON recognises the achievements of Shared Services Centers and service delivery teams that demonstrate exceptional performance and exceed industry standards. This year too, SSON recognised leading brands across 8 categories – automation impact, best Shared Services, Vendor Collaboration, Customer centricity and Process Improvement & Value creation.   

Tesco’s recognition across 4 categories namely Best Shared Services Team, Best Management, Customer Centricity & Automation, harmonises with the brand’s immersive performance across segments to meet their goal of “Serving shoppers a little better every day”. The awards are benchmarked against metrics that include Automation, Attrition, HR & Talent, Payroll, Procure-to-Pay, Order-to-cash, Record-to-Report, and Travel & Expense.

Speaking at the occasion, Dr Sumit Mitra, CEO – Tesco Business Services (TBS) and Tesco Bengaluru, said, “We are delighted to be recognized by the world’s largest community of shared services, outsourcing and transformation professionals in the prestigious Impact Awards Asia 2020. This year has been challenging owing to the pandemic and we at Tesco take pride in ensuring seamless customer experience and uninterrupted business operations across the globe amidst these unprecedented times as well. Tesco Business Services operations across Bengaluru, Budapest, Dundee, Welwyn Garden City, and Central Europe are integral in solving critical business problems to enhance enterprise-wide operations and enable the smooth running of Tesco. This is an extraordinary achievement and goes to show that sustained focus on the little things at a team level can result in delivery of exponential gains for our customers at an enterprise level. The recognition endorses our vision and affirm our teams’ passion, capabilities and commitment to serve our shoppers a little better every day.” 

The Shared Services and Outsourcing Network (SSON) is an online source for global business services executives and business leaders who leverage technology and best practices to improve operational efficiency. It is the largest and most established community of shared services and outsourcing professionals in the world. SSON Analytics offers visual data insights that are simple, accurate, and digestible to the global shared services and outsourcing community. Thousands of global business services and outsourcing professionals use our data to understand the shared services landscape in their region through a variety of interactive data tools, analytics reports, and customized data insights.