Bangalore – Agora, Inc. (NASDAQ: API), a global leader in real-time engagement and conversational AI technology, today announced that Kriyam.ai, an intelligent trust platform for secure, transparent, autonomous BFSI operations has implemented Agora’s Real-Time Engagement (RTE) capabilities to enhance and scale its customer onboarding workflows for BFSI organizations.
Kriyam.ai partners with banks, insurers, and fintech to streamline digital verification through AI-powered document intelligence, video KYC, and fraud detection. Before adopting Agora, Kriyam.ai faced several operational challenges: dropped verification calls, low completion rates, and prolonged agent time due to repeated or incomplete interactions. These inefficiencies not only increased costs but also constrained Kriyam.ai’s ability to scale its verification stack reliably.
“Verification today is no longer just a compliance step—it is a critical moment where trust is built. Kriyam is reimagining this moment with AI-first intelligence, and our real-time engagement infrastructure ensures they can deliver that experience reliably at scale. Together, we are enabling BFSI organizations to move from transactional verification to truly connected, customer-centric journeys,” said Ranga Jagannath, Senior Director-Growth, Agora.
To deliver a consistent, compliant, and frictionless experience at scale, Kriyam.ai integrated Agora’s ultra-low latency video, voice, and cloud recording into its verification stack. Agora’s developer-friendly APIs also allowed Kriyam.ai to tailor the experience for its banking and insurance clients, enabling a seamless, branded onboarding journey.
Since integrating Agora’s real-time technologies, Kriyam.ai has delivered remarkable business outcomes:
58% reduction in average call duration, from 19 minutes to just 8 minutes.
40% boost in call completion rates, greatly reducing abandoned verifications.
Higher user trust, thanks to consistent, outage-free service and reliable recording.
“At Kriyam.ai, our mission is to build trust and efficiency into every step of customer verification. With Agora’s ultra-low latency, high-quality video and voice, we transformed customer verification into a seamless, reliable experience. Agora’s technology boosted our call-completion rates by 40% and delivered consistent, outage-free service — enabling us to scale with confidence and focus on innovation in the BFSI sector,” said Suvajit Sengupta, Founder & CEO at Kriyam.
