Enlight Metals Pvt. Ltd., India’s leading AI-driven metal aggregator, today announced the launch of its Agentic AI-powered operational chatbot; a next-generation intelligence engine engineered to autonomously streamline procurement, sourcing and logistics workflows across the industrial metals ecosystem.
Built in-house by Enlight Lab, the company’s deep-tech research division, the chatbot represents a decisive evolution from conventional conversational interfaces. Instead of merely responding to queries, it interprets operational intent, orchestrates complex workflows and initiates real-time decisions, dramatically reducing manual oversight and operational latency.
Nearly 80% of incoming operational queries were resolved within 5 minutes, driven by autonomous decision execution rather than manual follow-ups. The system automated more than 60% of routine procurement and logistics workflows, enabling teams to redirect time toward strategic tasks. Forecasting and inventory accuracy improved by 40% with real-time consumption and demand prediction models, while manual validation efforts were reduced by 50% through automated document, compliance, and order-matching checks. In addition, the platform established end-to-end traceability across every transaction, ensuring complete visibility from sourcing to delivery.
Through direct integration with Enlight Metals’ CRM, ERP and logistics systems, the chatbot monitors demand signals, predicts disruptions, reallocates sourcing, reroutes deliveries and updates stakeholders proactively- acting as a 24×7 autonomous coordination layer on top of industrial operations.
“Industrial metals do not lack data, they lack actionable intelligence,” said Mr Dhananjay Goel, Director, Enlight Metals Pvt Ltd,. “Our Agentic AI compresses the gap between insight and action, enabling continuous learning and self-optimisation to elevate metal supply operations into a cognitive system.”
Positioned as more than a communication tool, Enlight Metals’ chatbot is designed to become the backbone of a future where metal sourcing, procurement and delivery synchronize with near-zero friction.
