Mumbai : Thomas Cook (India) Ltd, India’s leading integrated travel and travel related financial services company, reiterated its strategic focus on retail expansion via its innovative ‘Shop-in-Shop’ model with the inauguration of its unique travel desk at Jaslok Hospital & Research Centre, Mumbai.

A first mover in the Indian travel industry, Thomas Cook India’s innovative hospital outlet follows on the heels of its success story at Kochi’s impressive LuLu mall- the Company’s pilot run of its Shop-in-Shop concept.

Jaslok Hospital is an NABH accredited multispecialty tertiary care trust hospital. Patients, both domestic and international, visit Jaslok Hospital to seek treatments in various super specialty services. Keeping the travel requirements of patients in mind, Jaslok Hospital has partnered with Thomas Cook to offer a range of travel services including air ticketing, hotel bookings, car services, foreign exchange and travel insurance. This initiative was taken, keeping in mind the convenience of patients.

Given Thomas Cook India’s focused delivery on its Outreach Programme – to bring travel right to the consumer’s doorstep, this outlet is strategically positioned within the Jaslok Hospital premises, to better serve the needs of patients and relatives.

The Thomas Cook India travel desk hence offers Jaslok Hospital’s patients and medical community the reassurance of a trusted brand with the personalized touch and care of a professional travel expert, ensuring a smooth travel experience.

Commenting on the launch of the Company’s ‘Shop in Shop’ outlet, Madhavan Menon, Managing Director, Thomas Cook (India) Ltd. said, “We are delighted to launch our Thomas Cook travel deskat the prestigious Jaslok Hospital, a first of its kind in the Indian travel industry, where our in-store travel experts will serve the travel and holiday needs of patients and their families as well as the doctors and staff of the Hospital.”

Mr. Menon reiterated: “We have selected our partner with great care and Jaslok Hospital’s sterling reputation and cutting edge initiatives offer perfect synergy with Brand Thomas Cook.”

Mr. Menon added, “This pioneering and innovative concept is part of our “customer outreach” strategy that aims to expand the sphere of our brand’s influence beyond traditional touch points and go where customers need our services the most. An initiative such as this where our services can be used to help patients and families with emergency medical travel  is particularly significant and we are actively looking to build more such mutually beneficial partnerships in the future”

Commenting on the launch, Dr.Tarang Gianchandani, CEO, Jaslok Hospital & Research Centre, Mumbai said. “Our ultimate goal is to improve patient satisfaction so that every patient walking out of Jaslok Hospital should be satisfied with all our services and is given all the facilities, he desires. We want to give a trusted healthcare delivery system to all our patients, hence for all external partnerships, trust and integrity is considered as first priority. This partnership with Thomas Cook, is also keeping that goal in mind. We expect our association with Thomas Cook will take care of travelling and other related requirements of our patients & their relatives and will make it convenient & comfortable travel option for them at all times.”

Source : Lokesh Shastri