Gurgaon:  Surevin is a leading provider of e-business solutions and custom applications for companies around the globe. They were in the hunt for a technology that is easily configurable and customizable. AMEYO suited the necessity and enabled them elevate their customer experience.

Surevin was in search of a call center software that could alleviate the problem of frequent downtime issues. The open source solution that they were using before did not cater to their business needs. It was not scalable enough nor easily customizable. They therefore wanted a solution that would skillfully take care of their call center applications and is flexible and would cut down their capital expenditure.

Abhishek Gupta, Director, Surevin, says, “It has been our constant endeavor to offer the best and outstanding services to our clients and cater to their needs. In our quest, to attain our business goals and gratify our esteemed customers, we were in the search of an appropriate technology which could assist us in smooth operation of our business as well as is agile and easily customizable. The open source solution, that we were using initially lacked stability and was limited in terms of customization. However, AMEYO from Drishti, offered us features that were suitable to address our business obstacles and streamline the operations. The solution is robust and stable and provided us with flexible CRM customisations.”

Understanding the challenges of Surevin, Drishti offered them AMEYO, which is a complete Customer Interaction Management (CIM) tool. The features such as ACD, IVR, Voice Logger, Quality Monitoring, Report and Supervision helped them streamline their business process. Surevin was also able to achieve a more satisfied customer base and a better managed service delivery process.