Gurgaon : Drishti, a leading Contact Center Solutions provider, enables easy integration with Skype Connect to deliver greater satisfaction to the customers, with ease. Skype’s text, voice, and video make it simple to connect with people with a simple click. Customers can connect to enterprises conveniently. In AMEYO, Skype Connect which is enabled on SIP (Session Initiation Protocol), complements the existing telephone services and helps businesses save on communication costs.

Skype is the largest international VOIP communication service. Businesses can make great value Skype calls and receive calls from their customers using agents’ desk phones. The AMEYO solution helps enterprises set up SIP profiles to receive calls from mobiles and landlines. Businesses then implement Skype buttons on websites and e-mails so customers with Skype can call in. One of the best features of Connect is that it helps you maintain low calling costs.

Sachin Bhatia, Vice President, Business Development at Drishti-Soft said, “The aim was to make communications effortless for the customer and the business. While customers are browsing websites, they can connect to an agent instantly through a click of the Skype icon. AMEYO has an easy-to-use interface that enables Skype interactions which makes it easy for agents to call customers. It’s a great tool to bring customer friendly enterprises closer to their customers at lower costs.”

AMEYO integrates with Skype Connect effortlessly and becomes a very useful tool for servicing customers. The tool logs all the customer interactions and treats them like regular calls. Contact centers benefit with a low-cost solution which brings customers and businesses closer on a globally available communication platform.