Gurgaon : Drishti, a leading contact center solutions provider, announced that Benovellient Technologies deployed the AMEYO Contact Center Communication Suite, and consolidated their call management system using a single platform. Benovellient offers services in Tech Support, Web Development, and Software Solutions. They deployed AMEYO and registered higher number of calls while eliminating the dropped call numbers dramatically.

Benovellient Technologies renders quality customer support services. Their prime focus is on delivering customer satisfaction and maintaining customer loyalty. The technology solution they were using earlier was unable to handle a large call volume and they faced a lot of downtime. As a result, calls were being lost or abandoned. To address this issue, they needed a single platform where calls would get registered and be intelligently distributed based on the customers’ needs. Benovellient switched to AMEYO to improve call management for all their services.

Mr. Abinesh Pratap Singh, CEO – Benovellient Technologies said, “Benovellient is becoming a name to reckon with. To be able to handle the influx of a huge call volume, we wanted to register and monitor all calls from a single platform. The AMEYO solution delivered that for us. It helped us deliver value and exceptional service to our customers and ensured no calls were lost.”

Benovellient deployed features like multiple call queues and ACD which prioritized calls based on urgency and skill. Calls were intelligently routed to available agents which maximized productivity. CTI made customer information available to the agents prior to call connection. Also, AMEYO’s campaign manager automated customer outreach and made telemarketing campaigns more efficient.

The solution integrated the sales, support, and tech functions and Benovellient now registered and distributed all calls from a single platform. The implementation of AMEYO allowed Benovellient to focus on expanding its offerings and increase its market presence by optimizing business processes and improving efficiency through technology.

Source : Stacy Ommen