Gurgaon, Haryana, India: Drishti-Soft Solutions – innovator of IP telephony and call center solutions, joins hands with Orange Garden Indonesia – a respected solution provider for enterprise communications. Under this strategic partnership, the companies bring forth a quality technology offering for the contact centers & enterprise segment of Indonesia.

Says, Dedy Dang, Founder & Director, OGI – “Our offering portfolio consisting of unified communications, Internet services, VoIP Telephony and managed services. To expand it further, we were looking for complete interaction management software. We evaluated various products from Europe and America but finally narrowed down to Ameyo. The solution offers all communication applications in a single product which makes it a feature-rich and all-in-one suite. Facilitating the decision further was the extremely flexible product and team from Drishti. We look forward to introducing our clients to this robust solution.”

Ameyo – the IP-based call center software from Drishti integrates Predictive Dialer, ACD, IVR, CTI, CRM, Database, Reporting and Voice Logging into a single solution. The SOA & MDA based architecture of the solution gives it flexibility to accommodate even the most complex integrations with the existing business applications making it an ideal technology platform for any enterprise automation. By adding Ameyo to their offerings, OGI plans to further bridge the gap between the need & availability of quality solutions in contact center applications domain.

Talking about the alliance, Sharat Chandra, VP – Business Development (APAC), Drishti-Soft says – “The Indonesian markets are fast emerging and we were looking for a valuable partner to establish Ameyo in the domain. We had been evaluating the market and its business trends for over 18 months and looking for the right partner to market our solutions. OGI with an in-depth understanding and capability in the ICT domain became an obvious choice. We are looking forward to sustainable business with this association.”

The markets in this part of APAC region have registered a substantial development curve and are very keen on exploring latest technology to not just optimize their businesses but also add unprecedented efficiency to them. A complete solution like Ameyo IPCC can be the right product for the Indonesian call centers. With a strong technology platform forming base, the solution can deliver complex integrations& customizations required for enterprise-grade communications.