by Sachin Murdeshwar

Mumbai: Federal Bank inaugurated its new customer contact center in Whitefield, Bangalore. Shalini Warrier, Chief Operating Officer of the bank, inaugurated the new office. The center will be managed by Concentrix, a global business services company. To begin with, the center will manage outbound calls to prospective and existing customers of the bank. The newly opened contact center is in addition to the existing contact center of the bank in Kochi.

Speaking on the occasion, Shalini Warrier said, “Federal Bank has constantly been adding to its range of products, services, and delivery channels, thereby creating a fast-growing client base throughout the country. The opening of this center is a manifestation of the unswerving commitment of the bank towards customer convenience and relationship banking.” She added, “We are especially delighted to be partnering with Concentrix, one of the leading business services companies.”

Anil Kumar, Senior Director, Concentrix, said, “We are excited to partner with Federal Bank. Concentrix will provide best-in-class services to our new client from our Bangalore center and extend all support to their business.”