By Sachin Murdeshwar

Mumbai : Fincare Small Finance Bank today announced the launch of its multilingual conversational BOT in its WhatsApp Banking application; an industry first initiative – this will give a huge fillip to the efforts of Fincare SFB to provide customers the “banking with ease” feature.

In the current times of social distancing and staying indoors, Fincare SFB is ensuring to keep no stone unturned in not only keeping banking services, an essential service, fully functional, but also enabling customers to avail these services from the comfort of their homes.

The Multi-lingual option is an added delight and enable a wider customer base, especially those in rural areas, to use this platform. Currently available in English and Hindi, Fincare aims to enable other languages like Gujarati, Tamil, Kannada and more, in the near future. The feature permits transactions such as Know Customer ID, Balance enquiry, Mini Statement, Account Statement download, Cheque Status Enquiry, Stop cheque payment, Debit Card block request, Cheque book request etc.

Commenting on this innovative digital initiative, Mr. Rajeev Yadav, MD & CEO, Fincare SFB said, “In our constant endeavor to enhance our connect with our customers and serve them even better, we have introduced banking services via a multilingual conversational BOT on WhatsApp. All the services are instantaneous and secured. We aim to provide seamless banking experience to those customers who need the most, especially in these times of lockdown. This feature is another feather in the cap of the Bank’s mission for financial inclusion”.

The process to avail these services is simple and conversational. A Customer of the Bank needs to first save the verified WhatsApp Number i.e. 72111 00400 in their contact list and then start a conversation on WhatsApp by typing “Hi”.

In the current times, the launch of such an initiative, providing something that the nation needs, goes a long way in building confidence in the Bank’s ability to be the modern, customer-friendly and tech-savvy face of the financial services industry! Perhaps, with this contribution, Fincare is poised for even bigger things in future. We are watching!