GTM is a teleshopping company and is a pioneer in healthcare products in India. They have espoused AMEYO as their paramount technology for a proper Customer Interaction Management (CIM) as well as increased productivity. GTM Teleshopping was in the search of a technology that could increase agent productivity and attend heavy call flow. They were initially using a boxed solution and a legacy dialer which led to frequent downtime and high number of dropped calls There was also lack of reporting and the voice logs did not suffice to their business requirements.

Adish Jain, Manager, Call center GTM Teleshopping, says, “We being the provider of an assorted and largest range of health products and remedies to other problems, believe that a quality and prompt customer service is imperative for a hassle-free operation. Hence, our business objective is to provide real and effective solutions to our premier customers and provide them with a healthy life. There were however, certain business challenges that created hurdles in the smooth execution of our business. The solution we were using previously did not help us with proper reports and the voice logs did not suit our requirement. We were therefore in the search of a technology that could alleviate these challenges and streamline our services.We were offered help by AMEYO, which assisted us with the IVR node flow customization along with the CRM integration. With AMEYO, our business challenges have been diminished and customer experience enhanced.”

Keeping in mind the business challenges faced by GTM, Drishti offered them AMEYO, which catered to all of their business needs. The Customer Manager API and Customized IVR System of AMEYO helped them streamline their business process. They were also benefited by node flow customization as well as CRM System integration which helped them manage the customer database efficiently. The voice log feature of AMEYO recorded calls while, the reporting feature enabled them to configure and garner their reports efficiently.