Published on July 10, 2019
Eighty-eight percent of travelers based in Asia Pacific feel their ‘love of travel is a huge part of how they define themselves’, with three in four aspiring to be a ‘travel expert in their social circle’, reveals a recent study by Hilton Honors, the award-winning guest loyalty program of global travel and hospitality brand Hilton. The research, surveying 2,300 avid travelers aged between 20-45 in 11 Asia Pacific countries and segmented by life stage, explored the travel motivations, aspirations and expectations of the region’s most active travelers.
“Travel is a deep passion for most travelers in Asia Pacific,” said Sarah Somerville, Senior Director, Customer Engagement, Loyalty and Partnerships, Asia Pacific at Hilton. “It gives them a real sense of pride and has become a core part of how they define themselves. Today’s travelers want to live like locals, feel inspired by the places they visit and experience a transformative journey that is wholly their own. They also embrace the role technology can play, not only in making their travel experience more efficient, but also in enhancing the planning stage through the use of augmented reality and virtual reality technologies.”
The 2019 study, comprising an extensive quantitative survey of travelers aged 20-45 and in-depth interviews with Gen Y travel taste-makers, revealed three key themes: travel and the role it plays in identity, technology and the future of travel, and the importance of experiential travel:
Travel and Identity
Technology and the Future of Travel
Traditional sources of information, such as word-of-mouth (55%), online travel publications (50%), official tourism websites and the social media accounts of friends and family (both 49%), serve as travel inspiration for travelers today. However, travelers in Asia Pacific see a clear role for technology tomorrow – with virtual reality (VR) and augmented reality (AR) being essential in delivering a more fun and immersive experience:
The Importance of Experiential Travel
Aspirations around ‘traveling the world’ tops travelers’ bucket lists – though it is the desire to try new experiences and connect with culture that is cited most:
While cultural immersion has been a trending travel phenomenon, specific types of experiences are being sought out by Asia Pacific travelers:
Since 2016, Hilton Honors has been offering unique, money-can’t-buy experiences to loyal guests in Asia Pacific through its proprietary Hilton Honors Experiences Platform. Members can redeem the Points they accrue to gain VIP access to sporting events, sold-out concerts, and curated experiences, such as an exclusive meeting and dinner with Chef Jiro in Tokyo, a behind-the-scenes tour of Bollywood’s Film City, swimming with saltwater crocodiles in Darwin, or an island getaway in Koh Samui.
Moreover, the award-winning Hilton Honors mobile app puts members in control of personalizing their travel experience. Members can select the room of their choice from a digital floor plan and request amenities to be ready in their room prior to arrival at any of Hilton’s 5,700 properties around the world. Upon arrival, the mobile app also serves as a Digital Key at more than 4,200 properties worldwide, allowing members to use their smartphones to access their room, fitness center, pool and other hotel areas requiring a key.
Methodology: Hilton Honors commissioned a quantitative survey of 2,300 respondents that traveled for leisure at least 3 times in the last 12 months, and intended to take another 3 trips in the coming 12 months. Respondents were aged between 20-45 and came from 11 Asia Pacific countries: Australia, India, Indonesia, Japan, Malaysia, New Zealand, Philippines, Singapore, South Korea, Thailand and Vietnam. Life stages were broken down by Singles, Couples (with a partner/spouse and no children) and Young Families (aged 20-35 with a partner/spouse and at least one child). The quantitative survey was conducted between 18 April – 14 May 2019. The qualitative research was conducted amongst 40 young ‘Cassandra’ trendsetters, who were aged between 18-24 and came from 6 Asia Pacific countries: Australia, India, Indonesia, Thailand, Singapore and Japan. The qualitative fieldwork was conducted between 23rd – 25th May 2019.