Chennai :  ManageEngine, the real-time IT management company, today announced new pricing policies to drive ITIL (Information Technology Infrastructure Library) adoption by both SMBs and enterprise organizations via its ITIL-ready help desk software, ServiceDesk Plus For $995, giving organizations the advantages of the ITIL framework at an affordable price.

ITIL has become the backbone for structuring IT organizations that want to optimize service quality, improve service levels and reduce costs. Without ITIL, IT teams lack the vision needed to proactively identify and resolve problems before they affect services, users and the overall business. ITIL’s ‘common sense approach’ provides the IT service support to analyse each issue and determine its root cause. Despite the benefits, many companies find ITIL too complex and expensive to implement and align to their businesses.

“Most of the help desk tools in the market aren’t ITIL-ready,” said Uma Shankar, Product Manager, ManageEngine. “Tools that are ITIL-ready typically aren’t user friendly and rarely support users who need to manage IT assets and projects. For those capabilities, users would need to integrate third-party tools, which drives up the price of the final solution. This is where ServiceDesk Plus fits in, giving SMBs an ITIL-ready help desk that’s pre-integrated with asset and project management — for less than $1,000.”

With ServiceDesk Plus Enterprise Edition, IT organizations can leverage ITIL processes while unifying their help desk, asset management and project management activities in a single pane of glass. ServiceDesk Plus lets users:

·         Take advantage of ITIL, including incident, problem and change management; CMDB and service catalog

·         Align services according to requesters’ needs

·         Proactively identify problems and recommend solutions

·         Ensure service consistency

·         Increase customer satisfaction with IT services

·         Increase efficiency in service delivery

·         Establish well-defined processes with clear documentation

·         Analyze risks associated with not meeting business requirements for IT services

·         Reduce costs when developing procedures and practices within the organization

·         Improve communication and information flows between IT staff and customers

Pricing and Availability

ServiceDesk Plus is available immediately in three editions. The Standard Edition is free and provides help desk features for up to five technicians. The Professional Edition is $395 and includes both help desk and asset management capabilities. The Enterprise Edition is $995 and combines the help desk with ITIL as well as asset and project management.

Source : Divya Singh