“I strongly believe in the spirit of ‘Atithi Devo Bhava’ that’s ingrained in our Indian culture! Hospitality is all about giving guests a warm, pleasant, and inviting experience that represents the underlying principle of being kind to others.

The hospitality industry is progressing over time to meet the needs of modern and new age guests. It involves creating a personalized and memorable experience for guests, whether it’s through exceptional customer service, high-quality amenities or unique offerings that set the business apart from competitors. With technological advances, we can inform our guests about their stay, meals, and surroundings with one click across the world, as well as accept mobile payments.

The future of the industry is going to be an exciting time for both guests and employees. Increasing consumer expectations will require us to be more innovative, sustainable, and effective in our services, technology, and hospitality.”