APN News

  • Wednesday, August, 2022| Today's Market | Current Time: 07:15:25
  • Seekify launches its CX Automation Platform; Eyes $8 Billion Customer Experience Market

    Published on November 21, 2019

    New Delhi: Seekify launched its CX Automation Platform today, that synchronises the people, processes and tools in a business environment – for organizations to deliver a wow experience to their customers. A SaaS platform, Seekify is now available to businesses around the world.

    Seekify is founded by Arihant Jain and Ajeet Kushwaha. The duo were the key members in the launch of 1MG, HealthKart and built Joe Hukum, a chatbot in 2015 that was acquired by Freshworks in 2017.

    For businesses, offering a great customer experience is not easy. They are struggling to find ways to win over customer retention by delivering the right experiences. Businesses are dealing with too many different needs, too many touch points, too many software, too much data – too much of everything!

    In today’s personalized economy, “Two-thirds of companies compete on customer experience, up from just 36% in 2010 – Forbes.” While the customer experience management market is projected to grow to $14.5 Bn by 2024, Seekify has the mission to drive the change, not just be a part of it.

    Commenting on this announcement, Mr. Arihant Jain – CEO & Co-Founder of Seekify said, “No other software is closing the loop in terms of CX automation. We are the only ones who use data to power automation in CX. Most are doing one or the other (in silos) – when you put both together, it becomes very powerful.”

    He added, “With the intent of putting data into action and helping businesses to deliver superior customer experience while keeping the human touch into it, we have founded Seekify. The vision is to build a SaaS product that helps converting agents into superhumans to deliver the perfect Customer Experience.”

    Seekify can be easily integrated into a business process with support software to aggregate all the data that drives their CX. This platform helps teams to set clear goals and KPIs. A clear view to data-driven insights from all their data by augmenting AI and ML engineering. Further, it automates the actions needed to improve CX – hence closing the loop. Overall, simplifying the complexities of CX and focused on making the lives of people better through innovation and technology.


    Leave a Reply