New Delhi: Shanu Ghai has been appointed as the new Director of Rooms at Andaz Delhi. With over 12 years of experience in Operations Management, Ms. Ghai has worked with a lot of iconic names in the industry, all across the country.

Her performance-oriented approach, combined with a profound understanding of financial and operational processes

Over the past decade, Shanu has worked at renowned properties, including Front Office Manager at Lily Beach Resort & Spa, Maldives, and Rooms Division Manager at Hyatt Regency, Lucknow. Shanu’s performance-oriented approach combined with her profound understanding of financial and operational processes, has also allowed her to work at iconic names such as Crowne Plaza Jaipur, Holiday Inn, Amritsar and more.

Shanu holds a Bachelor’s degree in Hospitality and Hotel Administration from IHM, Jaipur. She is a proud graduate and her skills and work experience cover a wide range of fields, including operations, project management, administration, team building, coaching, workflow planning and optimisation amongst others.

Shanu’s accomplishments speak volumes, with notable awards such as the Award for Ways Departmental Leader of the Year in 2017 and the Guest Love Front Runner Award for Q3 2017 in Southwest Asia. She has consistently demonstrated excellence in guest experience scores, earning recognition for her outstanding contributions.

On her appointment, Ms. Shanu said: “Andaz Delhi is a place where one learns how to work differently and make a difference. I am excited to be part of the wonderful tribe at Andaz Delhi and hope to learn, progress and significantly contribute to Andaz’s continued success.”

Mr.Hardip Marwah, General Manager at Andaz Delhi added: “We look forward to elevating our standards of luxury and service as we welcome Ms.Shanu Ghai as Director of Rooms at Andaz Delhi. Her dedication to excellence and passion for creating unparalleled guest experience will help us in taking our commitment to redefining hospitality to the next level.”