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    Valley Insurance Agency Alliance Hires Two Specialists Josh Coffman and Denise Wilkerson bring technology and customer service experience to the alliance

    Published on March 3, 2021

    St. Louis, Mo: Valley Insurance Agency Alliance (VIAA), a cohesive family of more than 130 independent insurance agencies in Missouri and Illinois, recently appointed Josh Coffman as Alliance Coordinator and Denise Wilkerson as Personal Lines Specialist.

    In this position, Coffman will manage the technology, system processing, and analytic programming for the alliance’s members.  His strategic approach will ensure that all agency members are utilizing the alliance’s computer hardware, software and networks within the organization.  Prior to joining VIAA, Coffman served as an automation expert specializing in IT and business management.  He earned his Bachelor of Science degree in Information Technology from Lindenwood University in St. Charles, Mo.

    Wilkerson will provide personal policy rates and quotes to both new and existing customers.  This involves ongoing, proactive communication with both producers and underwriters when handling first-time and renewal policies.  Wilkerson previously worked as an insurance retention specialist, as well as operated her own dog grooming and training company.  She earned her Associates of Art degree in Psychology from Jefferson College in Hillsboro, Mo. and has her Property and Casualty license in 13 states.

    “Josh and Denise bring a wide range of expertise to our alliance in terms of client interaction and customer retention,” said VIAA’s President JD Powers.  “We look forward to their joining our team and helping us grow our business during the upcoming year.”