Harsha Solanki – Managing Director-India Bangladesh Nepal and Sri Lanka at Infobip.

“All businesses are experimenting to meet the customers’ changing demands and expectations, and telecoms are no exception. Customers are seeking personalized experiences, and telecom companies are working on providing the best-in-class CX with an omnichannel engagement. Thanks to 5G’s massive bandwidth and higher multi-Gbps data speed, the telecoms (like every other industry) will benefit from its rollout. Besides, 5G will also facilitate the growth of the latest technologies, including Artificial Intelligence, blockchain, IoT, virtual reality, and augmented reality, among others. These technologies have the capability of driving India’s digital economy to reach $1 trillion by 2025. To put it simply, the fifth generation of wireless technology is becoming the catalyst for the digital revolution in India and is being considered as a game-changer. It will be capable of guiding up to a million connected devices per sq km compared to 2000 connections per sq km under 4G. The technology will transform the way people communicate, especially in rural areas and key business verticals like healthcare, agriculture, and education. Exciting times ahead.”