GoAir said that it is extending the “Protect Your PNR” scheme till 30th April 2020 in order to support its passengers during these trying times. “GoAir understands the hardships that our customers are going through right now and we believe that they need our immediate support to overcome the travel dilemma they might be facing. We reckon that it is possible that our customers would still need some more time to firm up their travel plans. Thus, GoAir is extending the industry’s most generous ‘Protect Your PNR’ scheme till 30th April 2020 wherein customers are eligible to reschedule their flight for the next one year, i.e. until 30th April 2021. This is truly providing peace of mind for one full year,” said GoAir Spokesperson.

In the view of the COVID-19 outbreak, we have been carrying out the enhanced cleaning procedures since the first week of March to ensure the  health and safety of our customers and employees. We are using the Environmental Protection Agency (EPA) approved, hospital-grade disinfectant for deep cleaning the aircraft, i.e. in the cabin, on elements in the flight deck, and in the lavatory. Each GoAir aircraft is equipped with a HEPA (High Efficiency Particulate Air) filter, which filters out recirculated air on-board each plane to remove airborne particles. HEPA filters are also used in hospitals to provide patients with clean air wherein they extract more than 99.999% of even the tiniest viruses, including COVID-19. Also at airports, we have been regularly disinfecting the check-in kiosks, gate areas, check-in counters and ticketing counters.

In addition to the above, we have also tried to put our customers at ease by offering them a waiver on change fees so that they can be confident about booking their travel today while maintaining full flexibility in the future. We have implemented the industry’s most generous customer rescheduling policy – Protect Your PNR – and provided a complete peace of mind.  The following parameters will be applicable:

GoAir flight bookings for travel between 19th March 2020 and 30th April 2020 both dates inclusive:

• Even if the customer does not show up between 19th March 2020 and 30th April 2020, GoAir will automatically protect customer’s ticket and fare for travel on any future date until 30th April 2021

• No need to call or email GoAir as the ticket and amount is being automatically protected. Customers can simply visit www.goair.in or use GoAir mobile app to manage their bookings

• Customers can use their PNR and value of the ticket for travel on a future date until 30th April 2021 for any GoAir sector

• There will be a one-time waiver of change fees, but fare difference, if any, will be applicable

• While sector change is permitted, name change is not permitted

All bookings made after 11th March 2020 for travel between 1st May 2020 and 30th September 2020, both dates inclusive:

• Customers can reschedule their travel to any other date without incurring rescheduling charges up to 14 days before original travel date

• Rescheduling done with less than 14 days to departure will attract rescheduling charges as before

• There will be a one-time waiver of change fees, but fare difference, if any, will be applicable

• Customers can visit www.goair.in or use GoAir mobile app to manage their bookings.

• Sector and name change is not permitted

Customers can reschedule their flights through self-service on GoAir website www.goair.in or mobile app, under the “Manage Booking” option and by using the booking reference (PNR) of their original booking. This includes the tickets booked through a travel agent or online travel agency (OTA). GoAir’s call centres are seeing heavy call volumes and they are currently under staffed because of the lockdown and may not be able to respond to customer calls in a timely manner.

GoAir is the aviation foray of India’s 283-year-old Wadia Group that comprises leading brands including 156-year-old Bombay Burmah, 140-year-old Bombay Dyeing, 101-year-old Britannia Ltd., 65-year-old National Peroxide Limited, the decade old Bombay Realty and many others. The 14-year old airline has flown 82.5 million passengers since its inception in 2005.

GoAir flies to 35 destinations that include 27 domestic destinations namely Ahmedabad, Aizawl, Bagdogra, Bengaluru, Bhubaneswar, Chandigarh, Chennai, Delhi, Goa, Guwahati, Hyderabad, Indore, Jaipur, Jammu, Kochi, Kolkata, Kannur, Leh, Lucknow, Mumbai, Nagpur, Patna, Port Blair, Pune, Ranchi, Srinagar and Varanasi, as well as 8 international destinations namely Phuket, Male, Muscat, Abu Dhabi, Dubai, Bangkok, Kuwait, and Dammam.