Chennai: ManageEngine, the real-time IT management company, today announced support for Siebel CRM in Applications Manager, its application performance monitoring solution. The move provides operational intelligence to Applications Manager users who are running Siebel systems, helping them ensure high availability and performance for Siebel business applications.

ManageEngine is demonstrating Applications Manager and exhibiting the rest of its portfolio in booth 2327 at Interop Las Vegas 2014 being held between March 31-April 4, 2014, at Mandalay Bay Convention Center in Las Vegas.

Siebel CRM typically supports critical business functions and large user communities. However, the complex nature of the Siebel web architecture — including application servers, web servers and other components — regularly presents management challenges to Siebel administrators. For instance, when a Siebel application becomes slow, the architecture makes it tough to understand the root cause of the performance degradation. As a result, a support team can spend days or weeks determining the root cause. The performance analytics from Applications Manager help ERP administrators understand and optimize the performance of Siebel CRM applications.

“Siebel solutions are business-critical applications whose high availability and performance are of great importance,” said Sridhar Iyengar, Vice President of Product Management at ManageEngine. “Today’s Siebel announcement demonstrates that ManageEngine is committed to ensuring our customers are getting the most out of their investment in Siebel CRM systems.”

Siebel CRM Monitoring with Applications Manager

Applications Manager enables comprehensive Siebel CRM monitoring to minimize downtime and optimize the performance of Siebel CRM systems. Applications Manager monitors key performance metrics of Siebel, including components, sessions, statistics and more.

Among its many benefits, Applications Manager’s Siebel monitoring gives IT administrators:

·        Deep visibility into the health and performance of critical Siebel components to facilitate effective troubleshooting.

·        An agentless monitoring solution for non-intrusive collection of key performance indicators.

·        The ability to quickly identify failing or underperforming components and resolve issues before they affect Siebel CRM users.

·        A unified view of Siebel and 50+ other applications — including SAP and Oracle E-Business Suite — all of which are supported out of the box by Applications Manager.