Newgen Software Technologies Limited, a leading global provider of Business Process Management (BPM) and Enterprise Content Management (ECM) and Customer Communication Management (CCM) announced its participation in the17th Annual North American Shared Services & Outsourcing Week to be held in Orlando, Florida from 4th to 7th March, 2013 as a sponsor.

Speaking about Newgen’s participation at the SSO Week, Mr. Diwakar Nigam, CEO & MD said, “Newgen will showcase its ERP-agnostic transactional processing platform, which enables transformation of Global Shared Services for F&A (Procure to Pay, Order to Cash, Record to Report), HR, Customer Service, Claims Processing, Account Opening and Enrolment.”

The Newgen solution addresses the needs of various stakeholders across functions in an organization. CFOs gain with real time visibility of DSO/DPO reports with root cause analysis through drill-downs, whereas the Shared Services Heads no longer need to worry about SLA Management, Productivity Management, and handling multiple ERPs and geographies. Also, it relieves IT of managing multiple point solutions as the NEWGEN framework acts as panacea, providing a single platform for processes across Shared Services spanning functions like Finance, Procurement, Human Resource and IT.

It is noteworthy that Newgen Software is a leading provider of BPM and ECM solutions for SSCs and BPOs and our customers include Caterpillar, AstraZeneca, Becton Dickinson, HP, Electronic Arts, CITI, Metlife, etc.

Shared Services & Outsourcing Network (SSON) is the largest and most established community of shared services and outsourcing professionals worldwide, with over 55,000 members. The network provides a platform where key industry experts and organizations share their experience, knowledge and tools, and practitioner peers connect with each other all over the world, face to face and online.