Published on June 26, 2011
Pune: Amdocs, the leading provider of customer experience systems, today released the findings of a research report that shows increasing adoption of managed services strategies by communications service providers in developing Asia.The research was conducted by leading analyst firm Analysys Mason. The announcement was made at the2011 Asia Pacific InTouch Business Forum, Amdocs’ customer and partner event taking place this week in Singapore.
“The pace at which technology is evolving, coupled with the massive growth in subscribers, is creating a challenge for service providers in the region who are finding it difficult tore-align and scale their B/OSSoperations on their own,” said Kunal Bajaj, partner and director at Analysys Mason. “Providers are recognizing that by outsourcing these parts of their operation to an experienced vendor like Amdocs, they can achieve their business objectives quickly and with minimum risk.”
Among the key research findings:
In 2010, Amdocs signed new managed services agreements with communications service providers to support nearly 200 million additional subscribers across North America, Europe and Asia. Of these agreements, four were in developing Asia. Amdocs is the only managed services vendor in Asia which also offersa comprehensive portfolio of B/OSS software systems.
Among Amdocs’ successful managed services engagements in Asia during 2010 are:
“With the introduction of 3G and multi-play offerings into the marketplace, service providers in developing Asia are racing to modernize systems and increase operational efficiencies,” said Abhay Kumar, vice president, Amdocs Global Strategic Sourcing. “These service providers must be first with new offerings and excel in customer service if they are to retain and capture market share. We are seeing a growing adoption of managed services strategies in the region to achieve this.”
Amdocs has been delivering managed services to communications and media service providers of all sizes around the world for nearly 30 years. Today, Amdocs supports more than 300 million subscribers in a managed services model. In AsiaPacific Amdocs has provided managed services for more than 12 years and has two managed services centers in the region, in India and Australia.
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