Singapore: Ten winners and 25 runners up won the coveted Asian Hospital Management Awards (AHMA) 2011 held September 8, 2011 at the Resorts World Convention Centre in Singapore. The celebration was the culmination of the Hospital Management Asia conference, attended by a record breaking 768 delegates from 25 countries and 222 organizations.

The Asian Hospital Management Awards recognizes and honors hospitals in Asia that carry out best practices in hospital management. Now in its tenth year, AHMA is the accepted hospital management awards program for the Asia Pacific region.

Awards are given to hospitals in the region that, in the opinion of the judges and advisers, have implemented or enhanced outstanding and innovative projects, programs, and best practices during the previous year. AHMA 2011 garnered 315 entries from 84 hospitals and 11 countries.

KM&T is this year’s sponsor for the Asian Hospital Management Awards. KM&T are a worldwide business improvement consultancy that provides ‘best practice’ business performance solutions. They have offices in the UK, Europe, Asia and Australasia. Their global presence provides the ability to offer local support to small enterprises through to international businesses operating in multi territory site operations. Their mission is to transfer knowledge to enable organisations to produce cost effective ways in which to improve service, quality and increase profitability. KM&T have worked with more than 75 healthcare organisations across the globe. www.kmandt.com

Chairs of the board of judges were:

Corporate Social Responsibility Category – Dr. Paul Chang, Joint Commission International

Cost Reduction Project Category – Ms. Nancy Tse, Hong Kong Hospital Authority

Human Resource Development Project Catgegory – Dr. Bob Beaudoin, University of Connecticut

Service Improvement for Internal Customers Project Category – Mr. Peter Lee, Ministry of Health Singapore

Marketing, PR or Promotional Project Category – Mr. Steven Thompson, Johns Hopkins Medicine International

Patient Safety Project Category- Dr. Yash Paul Bhatia, Astron Hospital & Healthcare Consultants

Clinical Service Improvement Project Category – Dr. Girdhar Gyani, Quality Council of India

Operational Customer Service Project Category – Prof. Rene Domingo, Asian Institute of Management

Bio Medical Equipment / Facilities Improvement Project Category – Dr. Eric de Roodenbeke, International Hospital Federation

The complete list of winners and runners-up by category are:

I. Corporate Social Responsibility (CSR) Project

Winner: West China Hospital, Sichuan University – “The prevention and control program of epilepsy patients in Tibetan areas”, China

Runners-up: Maharaj Nakorn Chiang Mai Hospital – “Music therapy for physically disabled children”, Thailand and Manila Doctors Hospital – “Capacity Building in Community Health Delivery and Planning”, Philippines

II. Cost Reduction Project

Winner: Princess Margaret Hospital – “The Green Project- Savings in Medicine and Manpower”, Hong Kong

Runners-up: Apollo Gleneagles Hospitals – “CREW ( Cost Reduction and Elimination of Waste)”, India and Pok Oi Hospital – “Achieving Green Hospital through LEAN”, Hong Kong

III. Human Resource Development Project

Winner: Singapore General Hospital – “Building BRIDGES, Strengthening ties”, Singapore

Runners-up: Changi General Hospital – “Creating a Culture of Clinical Learning for Physiotherapists”, Singapore; Princess Margaret Hospital – “Social and Professional Reality Integration for New Graduates (SPRING) program”, Hong Kong; Siloam Hospital Group – “Aspiring Nurse Leadership Program”, Indonesia; and Tan Tock Seng Hospital – “Improving staff engagement in Cardiology Clinic”, Singapore

IV. Service Improvement for Internal Customers Project

Joint Winners: Assunta Hospital – “Go Green – the green path to inspiring a positive work environment”, Malaysia and Institute of Mental Health – “Reengineering a Case Management service to improve inpatient and outpatient follow-up care”, Singapore

Runners-up: Kwong Wah Hospital – “Seamless Care for Staff Wellness – Enhancement of Respiratory Protection Program”, Hong Kong; National University Hospital – “Hospital-Wide Inpatient 6S Events (Safety, Sort and Scrap, Straighten, Shine and Service, Standardize and Sustain)”, Singapore; and National University Hospital – “SOC Appointment Booking Value Stream Analysis – To streamline the Appointment Booking process”, Singapore

V. Marketing, PR or Promotional Project

Winner: Khoo Teck Puat Hospital – “The ABLE Studio – Attaining Freedom and Independence in Your Silver Years”, Singapore

Runners-up: Institute of Mental Health — “An Effective Primary Care Model of Stable Psychiatric Outpatients within the Community”, Singapore; KK Women and Children’s Hospital – “iPhone App – Women & Child Healthpedia”, Singapore; Khoo Teck Puat Hospital – “Branding / Introducing Khoo Teck Puat Hospital (KTPH) to the Northern Community”, Singapore; Samitivej Hospital – “Safe Life Safe Price Project”, Thailand

VI. Patient Safety Project

Winner: National University Hospital – “Total lean transformation in the Renal Unit to achieve better patient safety and care coordination”, Singapore

Runners-up: Aga Khan University Hospital – “Enhancing patient safety through innovations in the computerized physician order entry (CPOE) system”, Pakistan; Fortis Escorts Heart Institute – “Reducing Surgical Site Infections In Cardiac Surgery Patients”, India; Queen Mary Hospital – “Post Fall Incident Review (PFIR): A Patient-Nurse Partnership for Falls Prevention”, Hong Kong; and The Medical City – “The Medical City Rapid Response System”, Philippines

VII: Clinical Service Improvement Project

Winner: West China Hospital, Sichuan University – “Research on Construction of New Medical Service Mode & Diagnosis and Treatment Technology Platform for Hemorrhagic Stroke”, China

Runners-up: Apollo Hospitals Hyderabad (India) – “Wake Up Call”, India and De Vera’s Medical Center – “Competent Nurses At Your Service! DVMC Nursing Professional Integrated Development Program”, Philippines

VIII: Operational Customer Service Project

Winner: Apollo Hospitals, Chennai – “Excellence in patient experience at Emergency”, India

Runners-up: Institute of Mental Health – “An Effective Primary Care Model of Stable Psychiatric Outpatients Within the Community”, Singapore and De Vera’s Medical Center – “Dress To Heal”, Philippines

IX: Bio Medical Equipment / Facilities Improvement Project

Winner: Changi General Hospital – “Improving Intracranial Cerebral Pressure Monitor Setup Workflow for Neurosurgical Patients”, Singapore

Runners-up: Maharaj Nakorn Chiang Mai Hospital – “Improvement of Outpatient Service System by Digicard”, Thailand and Pok Oi Hospital – “Achieving Green Hospital through LEAN”, Hong Kong

Proud recipient of the Grand Award is Institute of Mental Health (IMH). The IMH is the only hospital that won a Winner award or Excellence award in three of the nine categories. In addition, IMH also received a judge’s nod in six out of nine categories, the most for any hospital.

The HMA 2011 Lifetime Achievement Award was conferred on Dr. Oon Chiew Seng, a living legend of our times. Dr. Oon served as Chairman, MOH Committee to Study Conditions of Nursing Service; Member, Singapore Family Planning and Population Board; and President, O&G Society several times. She has been the recipient of numerous accolades for her work and continues her philantrophic work to this day. Among her latest donations saw the setting up of the Oon Chiew Seng Fellowship in Medicine (Women’s Health and Aging Science), which is dedicated to the research and teaching of Anti-Ageing Science in Women’s Health and Dementia.

HMA and the Awards are organized by Exedra Events in cooperation with Joint Commission International, Johns Hopkins Medicine International, International Hospital Federation and the Asian Hospital Federation, with the support of the Singapore Ministry of Health and the Singapore Exhibition and Convention Bureau.

Official Industry Partners are Austco Marketing & Service (Asia) Ltd and UBM Medica. Conference partners are ASTRON Hospital & Healthcare Consultants Private Limited, Chinese Hospital Association, Hoan My Medical Corporation, The Ho Chi Minh City Medical Association and The Medical Practitioner Society of Ho Chi Minh City, Hong Kong Hospital Authority, Indian Healthcare Quality Forum, Indonesian Hospital Association, Private Hospitals Association of the Philippines and Quality Council of India (QCI). Cooperating partners are Vamed, Avanti Espresso, Fuji Xerox Singapore, Ascend and Spa Republic.